Refund policy

Returns, refunds and after-sales support

Seller: HODR GEAR LIMITED (Hong Kong), trading as HODRGEAR.

Request window and eligibility

You may request a return or refund within 30 days after receiving your item. For non-defective items, the item must be unused or unworn, in its original condition, with tags and original packaging. Please provide your order number or proof of purchase. Requests concerning defective, damaged, missing or incorrect items are assessed according to the issue and your applicable rights; the unused-item condition does not exclude remedies for defective goods.

Contact us before sending anything back

Email info@hodrgear.com with your order number and the reason for your request. For damage, missing items or an incorrect item, please include relevant photos. We may ask for reasonable information needed to verify the order and issue.

We assess requests against the eligibility conditions in this policy and confirm the applicable refund, replacement or other resolution in writing. Submitting a request does not automatically approve a refund or replacement.

Please do not send an item back without our written after-sales instructions. Our Hong Kong registered office is not a returns warehouse. If a physical return is needed, we will first confirm a workable shipping method, the destination and responsibility for any shipping costs. For an approved physical return, HODRGEAR covers return shipping costs. A return label is not automatically provided for every request. We will not ask you to use an unconfirmed return arrangement.

Damaged, defective, missing or incorrect items

Please check your order when it arrives and contact us promptly if there is a problem. We will review the information and confirm an appropriate resolution under this policy. Contacting us promptly helps us investigate; it does not limit your mandatory consumer rights.

Exceptions for non-defective items

Our existing exclusions for ordinary returns also apply to perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids or gases, sale items and gift cards. Please contact us if you are unsure whether an item is eligible. These exclusions do not remove applicable remedies for defective or incorrect goods, or rights that cannot be excluded by law.

Exchanges and replacements

Contact us before arranging an exchange or replacement. We will confirm the available option and any applicable arrangements in writing.

Refund processing

After a refund has been approved, we will process it to your original payment method within 10 business days. Your bank or payment provider may take additional time to post it. If more than 15 business days have passed since approval and you have not received the refund, please contact us.

Mandatory consumer rights

This policy does not limit rights that cannot be excluded under applicable consumer law. For consumers in the European Union, applicable cancellation rights, including the 14-day withdrawal period where it applies, remain available. Please contact us to exercise those rights.

Last updated: 4 November 2026