Shipping policy

HODRGEAR – Shipping Policy

Key Point	Policy
Processing Time	Orders placed before 14:00 KST Monday-Friday are packed and leave our warehouse the same day. Orders after that cut-off ship the next business day.
Shipping Partner	We ship exclusively with Yanwen Logistics (priority air service).
Destinations & Transit Time	Free worldwide shipping to 180+ countries. Typical delivery: 5 – 7 business days to major destinations (slightly longer for remote areas or peak seasons).
Shipping Cost	₩0 / US $0 – we absorb all shipping charges.
Duties & Import Taxes	We ship DAP-paid: HODRGEAR covers standard import duties and VAT/GST for the vast majority of destinations. If your local customs office unexpectedly requests payment, email us the receipt and we’ll reimburse you.
Tracking	A tracking link is emailed/SMS-texted automatically once the package is scanned by Yanwen (may take up to 24 h to activate).
Address Changes	Email info@hodrgear.com within 2 hours of purchase for any address correction. After dispatch, we cannot reroute parcels.
Lost / Damaged Parcels	• Tracking shows “delivered” but you can’t find the parcel? Contact us within 7 days so we can file a trace. • Items damaged in transit? Send photos within 48 hours of receipt and we’ll offer a replacement or full refund.
Undeliverable & Returns to Sender	Packages returned due to incorrect address or refusal will be refunded minus return shipping costs (rare because we pre-pay duties).

Need help?
Email info@hodrgear.com or call +82-10-7905-3697 (Mon-Fri 10:00-17:00 KST). We aim to reply within 24 hours.

Last updated: 26 July 2025